NetSuite’s Customer Relationship Management (CRM) software is the only cloud solution that delivers a real-time, 360-degree view of your customers. NetSuite CRM provides a seamless flow of information across the entire customer lifecycle—from lead all the way through opportunity, sales order, fulfillment, renewal, upsell, cross-sell and support. NetSuite CRM delivers powerful CRM capabilities, including Sales Force Automation (SFA), marketing automation, customer support and service, e-commerce and flexible customization, all in a single cloud CRM solution. Unlike typical CRM solutions, NetSuite CRM also includes powerful sales performance management, order management and partner management.
Among NetSuite CRM’s features are:
Sales Force Automation
NetSuite CRM Software provides SFA that equips the sales team with an accurate record of each opportunity and its status, a complete view of the prospect and real-time access to every detail. This improves sales efficiency with sophisticated document management capabilities to build and maintain a sales portal and enables the sales team to manage opportunities across status, potential revenue, key contacts, notes, related documents and more.
This also provides sales managers with a complete view of all leads and opportunities in the pipeline.
Comprehensive contact and activity management ensures sales has the tools needed to capture detailed records of all interactions. Moreover, NetSuite CRM’s SFA enables the sales team to convert opportunities into quotes and then sales orders with one click.
Advanced Forecasting and Quote Management
Advanced forecasting and quote management capabilities in NetSuite CRM build reliability, predictability and trust into the sales process. Opportunities, quotes and estimates include a forecast category that allows users to categorize the transaction appropriately. Probability-based forecasting offers weighted measurement of pending opportunities, quotes and orders, with the ability to make adjustments. Order management capabilities provide actual sales and projections of recurring revenue in forecasts and variances.
Sales Compensation Management
NetSuite CRM also delivers flexible sales compensation management that frees up the sales operations team from time-consuming compensation calculation. Companies can easily configure sophisticated sales commission rules based on quotas, sales, quantity, profitability and other criteria. They can also set up flexible commission schedules—monthly, quarterly, bi-annually or annually and short-term sales performance incentive funds. NetSuite CRM integrates with NetSuite’s built-in payroll capabilities, or with a company’s existing payroll solution.
Upsell Management and Order Management
The sales team can easily convert accurate quotes into approved sales orders, which then flow to a company’s finance system for processing. This includes intelligent upsell management in the order-capture process to provide recommendations based on previous buying patterns. Companies can improve quote and order accuracy by including automated tax and shipping-rate calculations, pricing and discounting rules. They can also accelerate the order management process with online approval and workflow management.
NetSuite CRM automates a company’s entire marketing process across channels, allowing it to better align campaigns and programs with sales efforts. This enables execution and tracking of campaigns rapidly and in real-time to maximize the value of a company’s leads and opportunities. It also automates lead capture from multiple sources, including websites, search engines, email, direct mail and events. NetSuite CRM delivers e-mail marketing—from creation to execution to measurement—in one system. Full reporting and drill-down capabilities enable companies to analyze campaign statistics and ROI from the start of a campaign to the final order transaction. The system also supports upsell marketing through analysis of historical purchasing combinations.