Customer Relation Management (CRM) is a model for managing a company’s relations with its existing and prospect clients, and CRM software are currently being used by a lot of companies worldwide to assist them in organizing, automating, and synchronizing sales, customer service, marketing, and technical support.
A CRM software can help you understand your customers better, retain existing customers through better experience when having transactions with your company, attract new clients, raise your company’s profitability, and decrease your customer management costs through the use of its modules. By having a good CRM software, you can gather customer business data faster to help you offer better services or products that your customer is looking for, cross-sell or up sell more efficiently, close deals, keep your current customers, and understand the type of customer you have.
CRM software has several benefits, which can all be used depending on your company’s needs. Cloudtech is a known CRM Software provider in the Philippines that mainly offers Netsuite services, and they can give you the following benefits:
- Total customer and sales visibility. One of the best benefits that you can get with a Cloud based CRM software is the real-time visibility. It enhances your control over customers and sales activities throughout the company
- Consistent sales management. It gives you the ease to manage multi-currency quotas, forecasts, commission payments, sales tax calculations and real-time reporting, even in a global scope
- Global team selling. It makes it easier to sell and manage across all subsidiaries with global decision support capabilities for sales management
- Multi-channel sales management. It makes the sales process faster by automating all channels, which includes direct sales, distribution partner networks, and ecommerce
- Enhanced decision making. Measuring forecast accuracy becomes more effective as it gives you a better view of your representatives, partners or managers, and analyzes the forecasts depending on class of business, sales department, or location, and has a comparison of performance.
- Global marketing management. You can perform, determine, and evaluate results of campaigns conducted by geography, optimizing marketing programs, and spending across the organization
- Enhanced support management. It gives you global visibility and management of support that improves your customer satisfaction
- Distributed trouble ticket response. It gives you a supporting trouble ticket system that makes things more manageable with complete history of the issues and real-time measurement of service operational
Netsuite can give you all of the benefits mentioned above, and it goes beyond any traditional CRM. It is completely cloud based so you can get all information in real-time, lowers the IT cost and labor as you do not have to install the software on any computer that you have in the office, and it is available from any web browser or even mobile devices.
Netsuite will provide you with all the things you need to run a business in a more controlled environment. It can also integrate with your existing ERP investments, which basically provides you with a high-quality CRM system that can fit in with your business process.