Cloud technology has also dawned upon the provision of professional services among technology providers.
Professional services, a broad term referring to managed services, systems review and implementation services, is a set of activities performed by a company to help its customers boost their own capabilities in running their business.
Managed services is one of two forms of support where the company provides a fixed number of man-hours helping its client with its issues like handling and solutioning printout errors/ changes, process fixing, and reports fixing. With managed services, the company offers “packages” of different terms and number of hours where the customers will feel they can easily call upon it in the event of tech issues they need help with. The ticketing system, which in itself is in the Cloud, is used for this task.
Meanwhile, systems review is the due diligence performed on a company before any intervention or implementation. In systems review, the customer’s existing processes are evaluated so that the new solution to be implemented is sure to address its pain points. At the end of the review process, a Systems Review Report is generated; it contains recommendations on how best to implement the new solution to suit the requirements of the company.
Implementation service is how the cloud solution is brought to fit the needs of a company, after a systems review.
In all these services, cloud technology has proven to be superior than stand-alone and on-premise solutions.