Drive efficiency and maximize ROI from the contact centre to the field with Service Cloud

Service Cloud is built on the Salesforce Customer Success Platform, giving you a 360-degree view of your customers and enabling you to deliver smarter, faster, and more personalised service. In addition to being a pioneer in cloud-based sales force automation, Salesforce is the recognised leader for CRM customer engagement. With Service Cloud, you can automate service processes, streamline workflows, and surface key articles, topics, and experts to transform the agent experience. Connecting one-to-one with every customer, across multiple channels and on any device, was never easier.

When your customers have questions, your customer service team needs to be equipped to answer them quickly and easily. When your customer service is frictionless, customers are more likely to return to your product or service. Service Cloud gives agents the tools to deliver an outstanding customer experience, enabling them to work faster and more productively, which improves customer satisfaction and reduces costs. And with Service Cloud and Customer Communities, you can create a self-service community that allows customers to tap into the best information about your product, connect with peers, or contact a support agent when needed.

Case Management
Create efficiency in high touch service centres. Empower agents to solve cases 30% faster.

Automation
Scale your service with automation and increase productivity with AI-powered workflows.

Self-Service
Lower case volume by 30%* by helping customers find critical answers quickly on their own.

Field Service
Deliver efficient field service operations and cut costs with mobile apps and scheduling.

Digital Engagement
Deliver personalised service at scale with AI-powered chatbots to lower costs across every channel.

Productivity
Solve cases faster. Instantly connect the right people and information at the right time with Slack.

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