CloudTech ERP

Salesforce

Service Cloud

Drive efficiency and maximize ROI from the contact centre to the field with Service Cloud

Uniting Humans, AI, Data, and Actions

Agentforce is Salesforce’s advanced low-code platform designed to help businesses easily build, customize, and deploy autonomous agents. These intelligent agents are tailored to support both employees and customers, streamlining operations and enhancing productivity with minimal coding effort.

Agentforce autonomously interacts with customers across multiple channels 24/7 using natural language. It swiftly and accurately resolves cases by leveraging trusted data for every response.

Agentforce provides a flexible and scalable solution for any enterprise and access to out-of-the-box templates for quickly building and customizing autonomous AI agents that meet their specific business requirements. Utilizing an LLM’s language and reasoning capabilities, these agents are able to carry out business tasks using a company’s CRM data, external data, and metadata while adhering to strict privacy and security guidelines. They can also seamlessly escalate complex, high-priority queries to human agents  .

By leveraging Salesforce tools such as prompts, flows, Apex, and APIs, businesses can quickly build and customize intelligent agents tailored to their specific needs. Whether optimizing customer experience, enhancing analytics, streamlining operations, or improving financial services

Why Use Agentforce?

  • It eliminates the need for manual processes by centralizing external agent management within Salesforce.

  • Enhances transparency and communication between organizations and their agents.

  • Increases efficiency with automation and reporting tools.

  • Improves compliance with licensing, certifications, and other regulatory requirements.

Salesforce Agentforce Functionalities

Keep a detailed record of agents, brokers, or contractors, including their contact details, licensing, and certifications.

Monitor agent activity, sales performance, and client relationships to measure success and identify areas for improvement.

Automate commission calculations and payments based on sales, contracts, or predefined rules.

Enable seamless communication and collaboration between internal teams and agents using Salesforce’s built-in tools like Chatter.

Manage contracts, agreements, and renewals with automated workflows and templates.

Provide agents and managers with visual insights into sales performance, quotas, and progress.

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09171069478

Email

inquire@ogis-cloudtech.com

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