Salesforce
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Drive efficiency and maximize ROI from the contact centre to the field with Service Cloud
Uniting Humans, AI, Data, and Actions
Agentforce is Salesforce’s advanced low-code platform designed to help businesses easily build, customize, and deploy autonomous agents. These intelligent agents are tailored to support both employees and customers, streamlining operations and enhancing productivity with minimal coding effort.
Agentforce autonomously interacts with customers across multiple channels 24/7 using natural language. It swiftly and accurately resolves cases by leveraging trusted data for every response.
Agentforce provides a flexible and scalable solution for any enterprise and access to out-of-the-box templates for quickly building and customizing autonomous AI agents that meet their specific business requirements. Utilizing an LLM’s language and reasoning capabilities, these agents are able to carry out business tasks using a company’s CRM data, external data, and metadata while adhering to strict privacy and security guidelines. They can also seamlessly escalate complex, high-priority queries to human agents .
By leveraging Salesforce tools such as prompts, flows, Apex, and APIs, businesses can quickly build and customize intelligent agents tailored to their specific needs. Whether optimizing customer experience, enhancing analytics, streamlining operations, or improving financial services
Why Use Agentforce?
It eliminates the need for manual processes by centralizing external agent management within Salesforce.
Enhances transparency and communication between organizations and their agents.
Increases efficiency with automation and reporting tools.
Improves compliance with licensing, certifications, and other regulatory requirements.
Salesforce Agentforce Functionalities
Agent Management
Keep a detailed record of agents, brokers, or contractors, including their contact details, licensing, and certifications.
Performance Tracking
Monitor agent activity, sales performance, and client relationships to measure success and identify areas for improvement.
Commission Tracking
Automate commission calculations and payments based on sales, contracts, or predefined rules.
Collaboration Tools
Enable seamless communication and collaboration between internal teams and agents using Salesforce’s built-in tools like Chatter.
Contract Automation
Manage contracts, agreements, and renewals with automated workflows and templates.
Customizable Dashboards
Provide agents and managers with visual insights into sales performance, quotas, and progress.
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Salesforce offers a wide range of products and services designed to help businesses manage their customer relationships, streamline operations, and drive growth.
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