Salesforce
Service Cloud
Drive efficiency and maximize ROI from the contact centre to the field with Service Cloud
Unified Patient Records and Health System
Health Cloud is a solution tailored to the healthcare industry. It merges Salesforce’s CRM capabilities with specific tools for healthcare providers, insurers, medical device firms, and pharmaceutical companies. Health Cloud aims to provide personalized and interconnected healthcare services, from patient communication to care coordination.
Health Cloud simplifies the accessibility of patient and member data, both clinical and non-clinical, for care teams. This encompasses information like current health conditions, medications, appointment history, communication preferences, and data sourced from Electronic Health Records (EHRs) and other relevant systems.
Essentially, Salesforce Health Cloud connects relevant teams to ensure patients receive appropriate care. Moreover, patients can trust the security of their data, as Salesforce employs a multi-layered security approach to ensure that only necessary healthcare professionals have access to their information.
Salesforce Health Cloud for Provider Functionalities
Patient Record Automation
Patient Appointment Management
Experience Cloud for Patients
Virtual Care Automation
Patient Health Scoring
Medication Management
Care Plans
Remote Monitoring Exception Management
Physician Network Management
Reports and Analytics
Salesforce Health Cloud for Payer Functionalities
Insurance, Claims, and Clinical Data Models
Member Care Management
Virtual Care Automation
Utilization Management
Intelligent Document Automation
Experience Cloud for members
Sales and Administration
Distribution Management
Member Health Scoring
Reports and Analytics
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