Cloudtech

Salesforce

Service Cloud

Drive efficiency and maximize ROI from the contact centre to the field with Service Cloud

Increase Customer Loyalty with Service Cloud

Salesforce Service Cloud is built on the Salesforce Customer Success Platform, giving you a 360-degree view of your customers and enabling you to deliver smarter, faster, and more personalized service. In addition to being a pioneer in cloud-based sales force automation, Salesforce is the recognized leader for CRM customer engagement.

With Service Cloud, you can automate service processes, streamline workflows, and surface key articles, topics, and experts to transform the agent experience. Connecting one-to-one with every customer, across multiple channels and on any device, was never easier

When your customers have questions, your customer service team needs to be equipped to answer them quickly and easily. When your customer service is frictionless, customers are more likely to return to your product or service.

Service Cloud gives agents the tools to deliver an outstanding customer experience, enabling them to work faster and more productively, which improves customer satisfaction and reduces costs. And with Service Cloud and Customer Communities, you can create a self-service community that allows customers to tap into the best information about your product, connect with peers, or contact a support agent when needed.

Salesforce Service Cloud Functionalities

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